Welcome to the Sutton Florist website. These Terms & Conditions outline the rules and regulations governing all orders placed via our e-commerce platform for online flower delivery in Sutton and surrounding areas. Please read these Terms & Conditions carefully before placing your order. By using our website and placing an order, you agree to these Terms & Conditions in full. If you disagree with any part, please do not use our services.
These Terms & Conditions apply to all customers ordering online flower delivery with Sutton Florist, regardless of whether the delivery location is within Sutton or the nearby areas. All users of our website, including regular customers, guest users, and business clients, are bound by these terms.
To place an order for flower delivery in Sutton, browse our online catalogue and add your chosen products to the shopping cart. Once you are ready to proceed, review your cart and click to checkout. At checkout, you will be prompted to enter delivery details, desired delivery date and time (where available), and billing information. Please ensure all details are accurate, to avoid delays or delivery errors. Orders submitted by you are only considered accepted when Sutton Florist confirms acceptance, either by email or via a confirmation screen following successful payment. Orders may be declined at our discretion, including where payment cannot be processed, product availability changes, or delivery requirements cannot be met.
All products are subject to seasonal availability. Should a particular flower or arrangement become unavailable, we reserve the right to substitute products of equal or greater value and quality, closely matching the original chosen design. Substitution is undertaken in a way to maintain the overall style and theme of the arrangement as much as possible. By ordering, you acknowledge and accept the possibility of reasonable substitutions due to seasonal or supplier constraints.
We offer the inclusion of personal messages with most orders. Please ensure that any written messages provided for inclusion are free from offensive, inappropriate, or unlawful content. Sutton Florist reserves the right to remove or edit messages that breach these requirements. Requests for custom arrangements or special instructions will be considered wherever possible, subject to our capacity and product availability.
Delivery is available for Sutton and its surrounding areas, where specified during order placement. Delivery charges and timescales will be detailed at the checkout. While we work hard to achieve timely delivery, especially on high-demand dates, Sutton Florist cannot guarantee exact delivery times. Adverse weather conditions, traffic, or other external factors may occasionally delay deliveries. It is the customer’s responsibility to provide a complete and accurate delivery address, including postcode, contact phone number for the recipient, and any access instructions. If delivery cannot be completed due to incorrect details or absence of the recipient, Sutton Florist reserves the right to leave the flowers in a safe location at the address or attempt redelivery, at our discretion and subject to availability.
Sutton Florist accepts payment via major credit and debit cards, as well as other payment methods as listed at checkout. All prices displayed on our website include VAT where applicable and are presented in Pounds Sterling (GBP). The final payable sum, including delivery fees and any additional charges, will be shown before confirming your order. Payments must be authorised at the point of order; we will not despatch any products or reserve stock until payment has cleared. You represent and warrant that the payment information provided is accurate and authorised for use. Transactions are processed securely, and Sutton Florist does not store full payment details on our servers.
If you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations are only possible before the order has been prepared or dispatched. Once preparation or delivery has commenced, we may not be able to process changes or cancellations. For floral arrangements tailored to specific events (such as weddings or funerals) or highly custom orders, alternative terms and cancellation policies may apply; details will be provided at the time of ordering. Refunds for cancelled orders will only be made using the original payment method. Sutton Florist reserves the right to cancel any order at our absolute discretion, refunding any payments taken, particularly in cases where products become unavailable, payment issues arise, or delivery is deemed impossible or unsafe.
We strive for successful delivery of every order. In the rare event that your flowers are not delivered as scheduled, please notify us promptly. Sutton Florist will investigate the matter and, where failure is attributable to us, offer appropriate remedies which may include redelivery or refund. Non-delivery due to incorrect or incomplete details provided by you, or where recipients refuse or are not available to take delivery, will not typically warrant a refund.
Due to the perishable nature of flowers and plants, returns are not usually permitted after delivery, unless the products are faulty or not as described. If you are not satisfied with your order due to damage, poor condition, or incorrect items, please contact us within 24 hours of delivery with photographic evidence where possible. We will investigate and, if appropriate, arrange for a replacement, partial refund, or full refund at our discretion. Complaints received more than 48 hours after delivery may be more difficult to resolve fully, due to the perishable nature of the products.
Sutton Florist will not be liable for any indirect or consequential losses, costs, or damages arising out of your use of our online flower delivery service, except where such exclusion is prohibited by law. Our aggregate liability to any customer for direct losses is limited to the total price of the items ordered. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation, nor for breaches of statutory rights under UK consumer law.
Sutton Florist is not responsible for delays or failures to fulfil orders as a result of events outside our reasonable control, including but not limited to fire, flood, severe weather, war, civil unrest, governmental restrictions, industrial action, pandemics, supply chain disruption, or third party service failures (like courier issues). Should such events occur, we will take reasonable steps to inform affected customers and seek a fair solution.
By placing an order with us, you confirm you are at least 18 years old and eligible to enter into legally binding contracts. You agree not to use our products for unlawful purposes and to comply with all legal and regulatory requirements applicable to you. You are also obliged to provide truthful and accurate information when placing an order, ensuring communication with Sutton Florist can be maintained in the event of queries or order issues.
All content, designs, photographs, and branding featured on the Sutton Florist website are protected by intellectual property rights. You may not copy, reproduce, or reuse our website content, images, arrangement designs, or branding without our prior written consent. Use of our website is permitted solely for the purpose of viewing or purchasing products for personal, non-commercial use.
Sutton Florist takes the privacy of customers very seriously. Information you provide for the purpose of placing an order will be processed in accordance with applicable UK data protection laws and our privacy policy. We only use your data to provide and improve our flower delivery service in Sutton and the surrounding areas, and never sell or disclose your data to third parties except where essential for the provision of our services (for example, delivery partners).
These Terms & Conditions and any contracts for the supply of goods or services entered into with Sutton Florist are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Sutton Florist reserves the right to amend these Terms & Conditions at any time. Updates will be effective immediately upon posting to our website. You are encouraged to review the current version each time you place an order. Your continued use of our services following any changes constitutes your acceptance of the amended Terms & Conditions.
If any provision of these Terms & Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, such provision shall to that extent be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
These Terms & Conditions constitute the entire agreement between you and Sutton Florist in relation to online flower delivery orders for Sutton and surrounding areas, superseding all previous agreements or arrangements on this subject matter.
If you have any questions regarding our Terms & Conditions, ordering process, or wish to discuss any aspect of your order, please use the contact form provided on our website. We aim to respond to all genuine queries as promptly as possible.
Note: These Terms & Conditions apply to all Sutton Florist customers purchasing flower delivery in Sutton and surrounding areas via our online shop.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sutton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sutton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
