At Sutton Florist, we are dedicated to providing you with the freshest flowers available. As a trusted local florist serving both households and businesses throughout Sutton, your satisfaction is our top priority. We source only premium blossoms, arrange them with care, and guarantee their freshness upon delivery. Should you have any concerns with your order, please refer to our clear policies below on returns, refunds, and complaints.
We take great care with each floral delivery. However, if your flowers arrive visibly damaged or not as described, please contact us as soon as possible after delivery. We kindly ask that you provide a description and, if possible, a photograph of the issue. This helps us both resolve your concern quickly and improve our service. Provided the claim is made within the time window (see below), we’ll offer a prompt solution, usually a full replacement or a refund.
Sutton Florist ensures your flowers are fresh when they leave our shop, and we guarantee their premium quality for a minimum of 5 days from delivery, provided they receive the recommended aftercare (fresh water and placement away from direct heat). If your flowers fade prematurely within this period, and you’ve followed care instructions, contact us for support. Our team will assess your case and offer a suitable resolution.
If your order does not reach you in the expected fresh condition, or if there is an error with your purchase, we offer the following options:
Requests for refunds or replacements must be made within 24 hours of delivery for damaged or incorrect items, and within the 5-day freshness guarantee for flowers that do not last as promised (providing proper care has been followed).
Your feedback is important to us. If for any reason you are unhappy with your experience, we invite you to share your concerns so we can assist you. To raise a complaint, please provide the following information when you contact us:
Our customer service team will aim to acknowledge your complaint within one business day and provide a full response within 3 business days. We are committed to resolving any issues swiftly and fairly so you can continue to trust Sutton Florist with your flower needs.
Sutton Florist has built its reputation by serving local households and businesses with integrity and care. Your peace of mind matters to us. With our fresh flowers guarantee and clear support process, you can order with confidence, knowing we are always here to help if something goes wrong.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
